When you trade in your phone do they wipe it?

Before you trade in your old phone, it’s important to properly wipe the data clean. A factory reset will work, so long as you encrypt the phone first. For Android users, if you existing phone runs Android 6.0 (Marshmallow) or newer, your data will already be encrypted by default. So, you’re good.

How do I return my old phone to T-Mobile?

Return to a T-Mobile store

You can return the device to a store only if you haven’t started a return order yet. If you cancelled, ported out, or began a return with Customer Care, then your return has been started and you must complete it through the mail. Use the Store Locator to find a T-Mobile store near you.

Is trading in your phone worth it?

The best time to maximize your trade-in value is usually after two years. After 24 months you can usually still get 25 percent of the phone’s value through a trade. In comparison, a two-year-old Samsung Galaxy will typically be worth 20 percent as a trade-in.

Does my phone have to be paid off to trade in?

Your trade-in phone must be paid off (you must own the phone). Leased phones, the one where you pay monthly, are not eligible. When I went to BB to trade in my iPhone X for the Galaxy S10+, BB said I would have to pay the remaining balance that I owed on the phone in order to get the discounts.

How do I prepare my phone for trade in?

Back up your phone, log out of your Google accounts, then head to Settings. From there, go to System, Advanced, Reset options, then Erase all data. If you’re jumping from Android to iPhone, Apple has a Move to iOS app available to transfer your data before resetting your phone.

Can I trade in my iPhone if I still owe money T-Mobile?

You borrowed money from T-Mobile and you owe them what you agreed to pay them. You will have to pay off the balance you owe, then you can trade your phone.

Can I trade in a cracked phone T-Mobile?

Repair or replace a damaged device

No matter how careful you are, accidents happen. Screen damage and liquid damage are not covered under the warranty, so T-Mobile can’t exchange devices with this damage.

Does T-Mobile accept cracked back?

Checking your device condition

Screen damage (LCD or display damage) voids all warranties and can’t be accepted.

Can you trade in a phone with a scratched screen?

Regarding the requirements for trade in eligibility, a scratch on the screen would not make the device ineligible, as long as the phone does not have a cracked screen or missing buttons.

How much does it cost for T-Mobile to fix a cracked screen?

$29 Screen Repair: This applies when and where service is provided through Assurant-authorized repair centers, which include T-Mobile service and repair locations when and where repair service is available; otherwise, we’ll provide a replacement device and collect the appropriate accidental damage service fee/

Does T-Mobile give you a replacement phone?

After diagnostics and troubleshooting have been completed, the Expert will order a replacement device that will be sent to the T-Mobile store of your choice. We will notify you when the device arrives at the store.

Does T-Mobile replace screen protectors for free?

How do I get unlimited screen replacements through Protection<360>? As a Protection<360> customer, if you purchase an eligible screen protector from T-Mobile on the same day you enroll in Protection<360> or after, you can get it replaced in-store at no additional cost.

Can I trade in my iPhone with a replaced screen?

Question: Q: Can I trade in my phone if I replaced my screen

Answer: A: No, unless it was replaced by an Apple store or an Apple Approved Service Provider (AASP).

Can Apple tell if your screen has been replaced?

Apple has never been friendly to user repairs, but the company has opened a new front in its efforts to convince customers to only pay Apple to fix their own devices.

Are broken iPhones worth anything?

The broken iPhone values appear to be worth about one-third less or half the value of comparable devices in good condition. For example, trading in an iPhone 6 in good condition will get you about $300.

What does Apple consider a major crack?

Its at the tip top corner of the phone. The crack is not touching the main screen. The crack is not touching the camera.

Can I sell a cracked iPhone to Apple?

An iPhone with a broken screen doesn’t have any value for Apple trade-in. It can only be recycled for free. The trade in value for Apple goes to nothing if there’s a crack. Some phones still have a resale value even with damage but that is usually a much newer model and depends on the extent of the damage.